Categories
Report Title | Website Review Student Focus Groups Spring 2020 |
---|---|
Sponsoring Department | Counseling & Psychological Services (CAPS) |
Brief Description | A team from Counseling and Psychological Services (CAPS) redesigned the CAPS website, which became live to viewers near the beginning of the fall 2019 semester. That team contacted Student Life Studies during the fall semester to help them assess the student user experience of the updated website, specifically to gain student feedback to inform website enhancements and maintenance. Three focus groups of students were conducted early in the spring semester. The primary goal of the assessment was to get feedback regarding whether the layout and organization of the CAPS website were easily navigated by student audience(s) - primarily students seeking counseling services, and was the information about services clear and easily found by students visiting the site. CAPS also wanted to know if the look and information provided on the website was welcoming for a wide range of students, including those who may be hesitant about seeking services. The following report summarizes the highlights of the participating students' experiences with the website and their recommendations for improving it. |
Summary Report | Summary-Report_-_2019_Focus_Groups_CAPS_website_Final.pdf |
Completed | 04/02/2020 |